Frequently Asked Questions
Everything you need to know about Trendy Elegants
1. What is Trendy Elegants?
Trendy Elegants is a Pakistan-based online store offering trendy hair accessories, kids jewelry, kids makeup, and customized accessories.
2. Do you deliver all over Pakistan?
Yes, we deliver to all cities across Pakistan through reliable courier services.
3. How can I place an order?
You can place an order directly through our website by adding products to your cart and completing checkout.
4. What payment methods do you accept?
We offer Cash on Delivery (COD) and other payment options available at checkout.
5. How long does delivery take?
Delivery usually takes 3–5 working days depending on your city.
6. Are your products safe for kids?
Yes, all our kids accessories and makeup products are kid-friendly and gentle.
7. Do you offer customized products?
Yes, we offer customized scrunchies, hairbands, and bow clips or hair ties.
8. What sizes are available for customized scrunchies?
Customized scrunchies are available in Small (S), Medium (M), Large (L), and Extra Large (XXL).
9. How long does it take to prepare customized orders?
Customized orders usually take 3–7 working days before dispatch.
10. Can I cancel or change my order?
Orders can be changed or canceled before dispatch only.
11. Do you accept returns or exchanges?
Yes, returns or exchanges are accepted for damaged or wrong items as per policy.
12. Are product colors exactly the same as pictures?
Slight color variations may occur due to lighting or screen differences.
13. How can I track my order?
Tracking details are shared via WhatsApp or email after dispatch.
14. Do you offer bulk or wholesale orders?
Yes, bulk and wholesale orders are available. Please contact us for details.
15. Are hijab scrunchies suitable for daily wear?
Yes, our hijab scrunchies are soft, comfortable, and ideal for daily use.
16. Is kids makeup washable?
Yes, kids makeup is easy to remove and gentle on skin.
17. What if I receive a damaged product?
Contact us within 24 hours with pictures for quick assistance.
18. Can I order through WhatsApp or Instagram?
Yes, orders can be placed through our social media platforms.
19. Do you offer discounts or promotions?
Yes, we offer occasional discounts. Follow us on social media for updates.
20. How can I contact Trendy Elegants?
You can contact us via our Contact Us page, WhatsApp, or social media.